Published by London Publishing Partnership, 2018.
Digital Transformation At Scale: Why the Strategy is Delivery, is an essential guide to building a digital institution. It explains how a growing band of reformers in businesses and governments around the world have helped their organisations pivot to a new way of working, and what lessons others can learn from their experience.
I wrote the book, with Tom Loosemore, Mike Bracken and Ben Terrett. The first edition was published in 2018, the second in 2021.
'Now more than ever we need to take the chance to shape the digital world as it shapes us. All governments and large organisations must take part. The story in this powerful book is essential reading.' - Baroness Martha Lane Fox
'The transformation the authors led in the UK sparked change around the world, including in the Obama White House. Their approach broke open decades of dysfunction and made the public believe in government. That belief is foundational to our democracy.' - Jen Pahlka
'Business transformation is hard. Government transformation is harder. But both must make the transition to the digital age if they are to thrive. This is THE invaluable guide to bringing legacy institutions into the 21st century.' - Tim O'Reilly
'The Government Digital Service was one of the great unsung triumphs of the last Parliament. This book is indispensable for any leader looking to emulate that success.' - David Cameron, UK Prime Minister
'An important and timely book. Dealing with government online should be as easy as ordering from Amazon. The UK model - acting like a start-up rather than a traditional government agency - is one from which all big organisations should learn.' - Malcolm Turnbull, Prime Minister of Australia